Communication Strategies to Rebuild Tourism & Hospitality Industry

Jeddah 23 March 2021:

The travel, tourism, and hospitality industry suffered devastating effects since the onset of the Covid-19 pandemic, with the UN’s World Tourism Organization (UNWTO) reporting that international tourist arrivals were down 70 percent globally in January-August 2020 compared to the same period of 2019.  A cross-cutting economic activity unlike any other, tourism will need to be an important priority for future recovery efforts as countries are beginning to lift travel restrictions, roll out vaccine programmes and focus on promoting domestic tourism.

The tourism sector has always proven to be resilient and while demand for international travel currently remains low, domestic tourism is strengthening significantly. Countries are looking for ways to re-boot, restore visitor confidence and reshape tourism in the post COVID-19 future.  Now is the time for the travel industry and governments to reinforce coordination efforts that will restore the sector and create the structural transformation needed to build a stronger, sustainable, and resilient tourism economy.  


Effective PR and communications will be essential in ensuring continued reassurance and confidence to secure the trust of stakeholders.  Both industry and consumer media outlets are craving reliable information and advice on how to navigate the path forward in uncertain times. The brands that are active now with thought leadership and creative content will secure the best position when it is time to rebound.


“With public opinion of travel still volatile, businesses must redefine their communications using strategies and tactics that promote safety and responsible travel.  Destination marketing will need to shift from promoting travel to promoting safety and supporting local communities.” advises Abdulrahman Inayat, Director and Co-Founder of W7Worldwide.  “During Covid-19 you need to react in real time, constantly pivoting messaging and content to address what customers and journalists want to know right now.”


Attitudes, motivations, and preferences of tourists and business travellers will have changed – perhaps forever.  The interim plan is straightforward in capturing as much domestic business as possible and to begin to encourage audiences to plan for the future by tapping into what they are most excited about after lockdown, such as the resumption of freedom, nature, a much deserved holiday after stressful times, reuniting with relatives and loved ones abroad.


W7Worldwide developed a 7-Step Guide for Hospitality and Tourism operators to formulate the right communications strategies that will help rebuild towards recovery.  This includes stakeholder mapping in a changed business environment, adapting messaging, maximising the use of digital channels to take advantage of higher on-line consumption, engaging in sector co-operation and public affairs efforts, proactive media relations tailored to local market needs, direct marketing and planning for the future. (Click Here to Read Full Report).

The industry was healthy before the pandemic hit and while we do not know exactly when, we can be certain that travellers will be back.  Recovery will not be identical in different parts of the world and will run to different timelines. This means brands have to continually re-evaluate what the competitive landscape might look like post-recovery and take steps now to be ready to gain market share, enter new markets, and offer new products.  W7Worldwide’s Communications Strategy and Planning Guide will help travel and tourism brands make that recovery period healthier.

As a full-service and multi-award-winning marketing communications agency, W7Worldwide has extensive experience of working with local, regional and international travel companies to successfully steer them through the crisis.

-The End-


W7Worldwide’s Crisis Communications Division Developed A 7-step Guide for Communications Strategies to Rebuild the Tourism Industry post COVID-19:


  • Develop Stakeholder Mapping
  • Adapt Your Messaging
  • Leverage Digital Channels
  • Cooperate with the Public Affairs
  • Activate Traditional Media
  • Adapt Direct Marketing
  • Ensure Business Resilience


Source: W7Worldwide Marketing Communications Consultancy Agency, March 2021. 

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About W7Worldwide

W7Worldwide is an independent marketing communications consultancy based in Saudi Arabia. Our deeply rooted understanding of the local market merged with our global reach and knowledge enables us to help our clients truly connect with their audiences. We are passionate about bridging the communications gap that exists in the local market. Therefore, our expertise lies in devising innovative strategies to build bridges that establish and sustain relationships while affirming brand reputation and value for our partners.

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