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Date(s) - 08/11/2023
12:30 pm - 4:30 pm



We all know that productive conflict leads to the best decisions. Even so, many of us avoid conflict where we can both in business and in life. It is often not an area we study or are skilled in – we don’t know our own conflict styles or have insight into others’.
This is a very practical and fast-paced workshop where you will have the opportunity to both learn about your and others’ conflict styles and to practice tools to build your confidence in raising a differing viewpoint, being heard and having productive conflict. You will learn tools for how to set boundaries and have ‘difficult’ conversations. As a set of tools these will strengthen delegates’ confidence in any communication situation which carries the risk of reactivity and conflict.

Event Type: Classroom

Address: Virtual Classroom, Virtual Classroom

Trainer: Matt Richards MPRCA

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Event Overview

How will attendees benefit

Attendees will gain insight into the role of productive conflict in their work as well as the cost of conflict avoidance.  They will learn their own conflict style and how to interact with others in conflict situations.  They will build confidence in raising controversial or difficult issues in the right way and skills in getting results from these conversations.  Ideal for anyone who knows they naturally prefer to avoid conflict or anyone whose role involves having difficult conversations.

Who should attend

This course is designed for Board members, Account Directors and any staff who interact with others (internal and external) and need to have productive conflict or difficult conversations.

What attendees will learn

Their own personal conflict style

How to read others’ conflict styles

How to adapt to have productive conflict based on your style and others’ styles

The impact of conflict – destructive and productive – how to recognise it and what to do about it

Conflict and leadership

Boundary setting

The Empathy Sequence tool for difficult conversations – how and when to apply

Choosing when to speak up

Confidence and conflict – how these are related and how to retain your confidence

Attendees will receive

Styles of productive conflict guide, the Empathy Sequence toolkit, Boundary setting model and toolkit.


Bookings are closed for this event.