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Date/Time
Date(s) - 05/02/2018
9:00 am - 1:00 pm

Location
Dubai


Why attend?

The course is a mixture of lecture session, discussion, practical role play and scenario setting – so encouraging participants to put themselves in others’ shoes and explore new avenues to client management in terms of thinking and approach. All those who interface with clients might benefit from the course, particularly entry and junior level – if you have any client contact, this course is for you.

 

How you will benefit

The aims of the client handling course are that participants will be reassured on the basics of client handling but should also learn, via discussion and practical exercises, the practices and principles underlying good client management.  At the end of the course, those attending should feel more confident in their client handling abilities and be armed with new ways of understanding their clients better and of improving and building on client relationships.

 

What you will learn

  • The psychology of the client and you, understanding their psyche and their business
  • Why things can go wrong and what to do about it if it does (different scenarios and how to handle them)
  • Role models in good client handling – in your agency and externally – what you can learn from them
  • Situations you can turn to your advantage – how to turn around difficult ones and build on positive ones with scenarios and role play
  • Behaviours and actions (small and large) that reinforce the client relationship

About the Trainer

For some years Nadia Bunten was a Director at Research International WPP with focus on business and client development and directly involved in client handling at a senior level.

Nadia has lived and worked on several continents; Europe, North America, the Far East and now resides in Dubai.  She has extensive experience of working with a range of clients from differing industries and cultures.

Currently, Nadia lectures at the Madrid Business School in Spain (Instituto de Empresa) on a Masters course in Industrial Marketing Research; identifying business needs, developing research strategies and analysis.

Trainer: Nadia Bunton

Bookings

Bookings are closed for this event.