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Date/Time
Date(s) - 03/07/2017
8:30 am - 1:00 pm Abu Dhabi, Muscat (UTC +4:00)


Summary: 

Recent research showed 66% of agencies are over-servicing their clients – seen as the biggest challenge in many agencies. Teams are work long hours but the client doesn’t pay the value of the work done.

This interactive face to face training course is packed with case studies, discussion and exercises – including a mock client negotiation.

Attendees will learn: 

  • Setting client expectations from the start
  • Why over-servicing happens – client demands, fun for the team or runaway projects
  • How to agree deliverables – and manage them
  • Team ownership of targets
  • Handling difficult conversations
  • Ensuring your invoice is paid

Who should attend:

This course is aimed at PR practitioners (PR Managers, Account Directors, Account Managers, ) who would like to gain a further understanding on over servicing clients and techniques to combat this.

Bookings

Bookings are closed for this event.